/* EA & Solution Design requests platform — operations console: navy masthead, tab rail, dense tables and KPI cards.
   Works in both directions: html[dir=rtl] for Arabic and html[dir=ltr] for English (logical properties only). */
:root{
  --navy:#063F6E; --blue:#0C6AAC; --sky:#8CD2F4; --grey:#6C6A64;
  --bg:#F2F5F8; --surface:#FFFFFF; --surface2:#F7F9FB; --line:#D8E0E8; --fg:#13263A; --muted:#5E6B78;
  --accent:#0C6AAC; --accentFg:#FFFFFF; --mast:#063F6E; --mastFg:#FFFFFF; --mastSub:#8CD2F4;
  --ok:#2E8B6E; --okBg:#DDF1EA; --warn:#8A6100; --warnBg:#FCF0D2; --bad:#C8453B; --badBg:#FBE1DE; --info:#0C6AAC; --infoBg:#E3F3FC;
  --input:#FFFDF3;
  --f-body:"Segoe UI","Noto Sans Arabic","Noto Sans",Tahoma,"Helvetica Neue",Arial,sans-serif;
  --f-display:"Segoe UI","Noto Sans Arabic","Noto Sans",Tahoma,"Helvetica Neue",Arial,sans-serif;
}
@media (prefers-color-scheme: dark){:root:not([data-theme="light"]){
  --bg:#0B1724; --surface:#112234; --surface2:#0E1D2D; --line:#22384F; --fg:#E4EDF5; --muted:#9AAABA;
  --accent:#4FA6E0; --accentFg:#06233B; --mast:#08213A; --mastFg:#FFFFFF; --mastSub:#8CD2F4;
  --ok:#5CC9A3; --okBg:#123A2F; --warn:#E8B95A; --warnBg:#3A2E12; --bad:#F08A80; --badBg:#43201D; --info:#7CC4F0; --infoBg:#123248;
  --input:#14283C; color-scheme:dark}}
:root[data-theme="dark"]{
  --bg:#0B1724; --surface:#112234; --surface2:#0E1D2D; --line:#22384F; --fg:#E4EDF5; --muted:#9AAABA;
  --accent:#4FA6E0; --accentFg:#06233B; --mast:#08213A; --mastFg:#FFFFFF; --mastSub:#8CD2F4;
  --ok:#5CC9A3; --okBg:#123A2F; --warn:#E8B95A; --warnBg:#3A2E12; --bad:#F08A80; --badBg:#43201D; --info:#7CC4F0; --infoBg:#123248;
  --input:#14283C; color-scheme:dark}
html,body{margin:0;height:100%}
body{background:var(--bg);color:var(--fg);font-family:var(--f-body);font-size:14px;line-height:1.55}
*{box-sizing:border-box}
[hidden]{display:none!important}
#app{min-height:100%;display:flex;flex-direction:column}
h1,h2,h3{font-family:var(--f-display);text-wrap:balance;margin:0}
button,input,select,textarea{font:inherit;color:inherit}
.wrap{padding-left:max(16px,env(safe-area-inset-left,0px));padding-right:max(16px,env(safe-area-inset-right,0px));max-width:1320px;margin:0 auto}
.mast{background:var(--mast);color:var(--mastFg)}
.mast .wrap{display:flex;align-items:center;gap:16px;flex-wrap:wrap;padding-block:14px}
.brand{display:flex;flex-direction:column;gap:2px;min-width:0}
.brand h1{font-size:19px}
.brand span{color:var(--mastSub);font-size:12px}
.who{margin-inline-start:auto;display:flex;align-items:center;gap:10px;flex-wrap:wrap;font-size:13px}
.who .badge{background:rgba(140,210,244,.18);color:var(--mastSub);border-radius:999px;padding:2px 10px;font-size:12px}
.mbtn{background:transparent;border:1px solid rgba(255,255,255,.35);color:var(--mastFg);border-radius:6px;padding:5px 12px;cursor:pointer}
.mbtn:hover{background:rgba(255,255,255,.1)}
.tabs{background:var(--surface);border-bottom:1px solid var(--line);position:sticky;top:env(safe-area-inset-top,0px);z-index:5}
body::before{content:"";position:fixed;inset:0 0 auto;height:env(safe-area-inset-top,0px);z-index:10;background:var(--mast)}
.tabs .wrap{display:flex;gap:4px;overflow-x:auto}
.tab{border:0;background:none;padding:12px 14px;cursor:pointer;color:var(--muted);border-bottom:3px solid transparent;white-space:nowrap;font-weight:600}
.tab[aria-selected="true"]{color:var(--accent);border-bottom-color:var(--accent)}
main{padding-block:20px 40px}
.row{display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.sp{flex:1}
.btn{border:1px solid var(--line);background:var(--surface);border-radius:7px;padding:7px 14px;cursor:pointer;font-weight:600}
.btn:hover{border-color:var(--accent)}
.btn.primary{background:var(--accent);color:var(--accentFg);border-color:var(--accent)}
.btn.danger{color:var(--bad);border-color:var(--bad)}
.btn.small{padding:4px 10px;font-size:12px}
.btn:focus-visible,.tab:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.panel{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:16px;min-width:0}
.panel h3{font-size:15px;margin-bottom:10px;color:var(--fg)}
.sec{display:grid;gap:16px;margin-bottom:20px}
.sectitle{display:flex;align-items:baseline;gap:10px;margin:26px 0 12px}
.sectitle h2{font-size:16px;color:var(--fg)}
.sectitle small{color:var(--muted)}
.tablebox{overflow-x:auto;border:1px solid var(--line);border-radius:10px;background:var(--surface)}
table{border-collapse:collapse;width:100%;font-size:13px}
th{background:var(--surface2);color:var(--muted);font-weight:600;text-align:start;padding:9px 10px;border-bottom:1px solid var(--line);white-space:nowrap}
td{padding:8px 10px;border-bottom:1px solid var(--line);vertical-align:top}
tr:last-child td{border-bottom:0}
tbody tr.click{cursor:pointer}
tbody tr.click:hover td{background:var(--surface2)}
.num{font-variant-numeric:tabular-nums;white-space:nowrap}
.mono{font-variant-numeric:tabular-nums;direction:ltr;unicode-bidi:isolate;white-space:nowrap}
.chip{display:inline-block;border-radius:999px;padding:1px 9px;font-size:12px;font-weight:600;white-space:nowrap}
.c-ok{background:var(--okBg);color:var(--ok)} .c-warn{background:var(--warnBg);color:var(--warn)} .c-bad{background:var(--badBg);color:var(--bad)} .c-info{background:var(--infoBg);color:var(--info)} .c-mut{background:var(--surface2);color:var(--muted);border:1px solid var(--line)}
.muted{color:var(--muted)}
.tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px}
.tile{background:var(--surface);border:1px solid var(--line);border-top:3px solid var(--tc,var(--accent));border-radius:10px;padding:12px 14px}
.tile .l{color:var(--muted);font-size:12px;font-weight:600}
.tile .v{font-family:var(--f-display);font-size:26px;font-weight:700;font-variant-numeric:tabular-nums;color:var(--tc,var(--fg))}
.tile .s{color:var(--muted);font-size:11px}
.kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:12px}
.kpi{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:12px 14px;display:flex;flex-direction:column;gap:6px}
.kpi .top{display:flex;gap:8px;align-items:center}
.kpi .code{font-size:11px;font-weight:700;color:var(--accentFg);background:var(--navy);border-radius:4px;padding:1px 7px;direction:ltr}
.kpi .name{font-size:13px;font-weight:600;min-height:40px}
.kpi .vals{display:flex;align-items:baseline;gap:10px}
.kpi .act{font-family:var(--f-display);font-size:24px;font-weight:700;font-variant-numeric:tabular-nums}
.kpi .tgt{color:var(--muted);font-size:12px}
.bar{height:6px;border-radius:3px;background:var(--surface2);border:1px solid var(--line);overflow:hidden}
.bar i{display:block;height:100%;background:var(--accent)}
.kpi .foot{display:flex;justify-content:space-between;gap:8px;font-size:11px;color:var(--muted)}
.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:12px}
.filters input,.filters select{border:1px solid var(--line);background:var(--surface);border-radius:7px;padding:6px 10px;min-width:0}
.filters input[type=search]{width:220px;max-width:100%}
.tog{display:inline-flex;align-items:center;gap:6px;font-size:13px}
.empty{padding:34px 16px;text-align:center;color:var(--muted)}
.empty b{display:block;color:var(--fg);font-size:15px;margin-bottom:4px}
/* modal */
.scrim{position:fixed;inset:0;background:rgba(6,20,35,.55);z-index:20;display:flex;justify-content:center;align-items:flex-start;overflow-y:auto;padding:max(24px,env(safe-area-inset-top,0px)) max(12px,env(safe-area-inset-right,0px)) 24px max(12px,env(safe-area-inset-left,0px))}
.modal{background:var(--surface);border-radius:12px;border:1px solid var(--line);width:min(900px,100%)}
.modal header{display:flex;align-items:center;gap:10px;padding:14px 18px;border-bottom:1px solid var(--line)}
.modal header h2{font-size:16px}
.modal .body{padding:16px 18px;display:grid;gap:14px}
.modal footer{display:flex;gap:8px;flex-wrap:wrap;padding:12px 18px;border-top:1px solid var(--line);align-items:center}
.grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px}
.f{display:flex;flex-direction:column;gap:4px;min-width:0}
.f label{font-size:12px;font-weight:600;color:var(--muted)}
.f input,.f select,.f textarea{border:1px solid var(--line);background:var(--input);border-radius:7px;padding:7px 10px;width:100%;min-width:0}
.f textarea{min-height:64px;resize:vertical}
.f.wide{grid-column:1/-1}
.f .hint{font-size:11px;color:var(--muted)}
.calc{background:var(--surface2);border:1px dashed var(--line);border-radius:8px;padding:10px 12px;display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:8px}
.calc div{display:flex;flex-direction:column;gap:2px;min-width:0}
.calc span{font-size:11px;color:var(--muted)}
.calc b{font-weight:600}
.group{border:1px solid var(--line);border-radius:10px;padding:12px;display:grid;gap:10px}
.group > .gt{font-weight:700;font-size:13px;color:var(--accent)}
.err{color:var(--bad);font-size:13px}
.ok{color:var(--ok);font-size:13px}
/* login */
.login{min-height:100%;display:grid;place-items:center;padding-block:40px}
.lcard{width:min(420px,100%);background:var(--surface);border:1px solid var(--line);border-radius:14px;overflow:hidden}
.lcard .lh{background:var(--mast);color:var(--mastFg);padding:22px 22px 18px}
.lcard .lh h1{font-size:20px}
.lcard .lh p{margin:6px 0 0;color:var(--mastSub);font-size:12px}
.lcard form{padding:20px 22px;display:grid;gap:12px}
.note{font-size:12px;color:var(--muted);background:var(--surface2);border:1px solid var(--line);border-radius:8px;padding:8px 10px}
.hbars{display:grid;gap:8px}
.hb{display:grid;grid-template-columns:minmax(80px,140px) 1fr 40px;gap:8px;align-items:center;font-size:12px}
.hb .track{height:16px;background:var(--surface2);border:1px solid var(--line);border-radius:4px;display:flex;overflow:hidden}
.hb .track i{display:block;height:100%}
.legend{display:flex;gap:14px;font-size:12px;color:var(--muted);margin-top:8px}
.legend i{display:inline-block;width:10px;height:10px;border-radius:2px;margin-inline-end:4px;vertical-align:middle}
.two{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:16px}
.toast{position:fixed;bottom:max(18px,env(safe-area-inset-bottom,0px));inset-inline-start:max(18px,env(safe-area-inset-left,0px));background:var(--navy);color:#fff;padding:9px 16px;border-radius:8px;z-index:30;font-size:13px}
.pill-ex{font-size:11px;color:var(--warn);background:var(--warnBg);border-radius:4px;padding:0 6px;margin-inline-start:6px}
@media (prefers-reduced-motion: no-preference){.modal{animation:pop .14s ease-out}@keyframes pop{from{transform:translateY(6px);opacity:.6}to{transform:none;opacity:1}}}

.modal.wide{width:min(1060px,100%)}
.subtabs{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:12px}
.stab{border:1px solid var(--line);background:var(--surface);border-radius:999px;padding:6px 14px;cursor:pointer;font-weight:600;color:var(--muted)}
.stab[aria-selected="true"]{background:var(--accent);color:var(--accentFg);border-color:var(--accent)}
.stab[aria-selected="true"] .muted{color:inherit;opacity:.8}
.checks{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:6px;max-height:260px;overflow:auto;border:1px solid var(--line);border-radius:8px;padding:8px;background:var(--surface2)}
.chk{display:flex;gap:6px;align-items:flex-start;font-size:13px;line-height:1.4}
.adv{margin-bottom:10px}
td .chip{margin-block:1px}

/* ---- v4: shell, profile, guides, responsive ---- */
main{flex:1}
#app > .wrap{width:100%}
.skip{position:absolute;inset-inline-start:8px;top:-60px;background:var(--accent);color:var(--accentFg);padding:8px 14px;border-radius:6px;z-index:40}
.skip:focus{top:8px}
.mbtn.me{display:inline-flex;align-items:center;gap:8px;padding:3px 10px 3px 4px}
html[dir=rtl] .mbtn.me{padding:3px 4px 3px 10px}
.av{display:inline-grid;place-items:center;width:26px;height:26px;border-radius:50%;background:var(--sky);color:var(--navy);font-weight:700;font-size:13px}
.av.lg{width:56px;height:56px;font-size:24px;flex:none}
.mbtn.small{padding:3px 10px;font-size:12px}
.foot{display:flex;gap:10px;align-items:center;flex-wrap:wrap;padding-block:14px 22px;color:var(--muted);font-size:12px;border-top:1px solid var(--line)}
.lnk{background:none;border:0;color:var(--accent);cursor:pointer;padding:0;font-weight:600;text-decoration:underline}
.lrow{display:flex;align-items:flex-start;gap:10px}.lrow h1{flex:1}
.legal{font-size:11px;color:var(--muted);margin:0;line-height:1.5}
.req{color:var(--bad)}
ul.plain{margin:0;padding-inline-start:18px;line-height:1.9}
.small{font-size:12px}
.phead{display:flex;gap:14px;align-items:center;margin-bottom:16px}
.phead h2{font-size:20px}
.meter{height:6px;width:220px;max-width:100%;background:var(--surface2);border:1px solid var(--line);border-radius:3px;overflow:hidden;margin-top:8px}
.meter i{display:block;height:100%;background:var(--ok)}
.stack{display:grid;gap:16px;align-content:start}
.hint{font-size:11px;color:var(--muted)}
p.hint{font-size:12px;margin:0 0 10px}
.lpair{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.lpair textarea{width:100%;border:1px solid var(--line);border-radius:7px;padding:8px;background:var(--input);line-height:1.6;resize:vertical}
.lh2{display:block;font-size:11px;font-weight:700;color:var(--muted);margin-bottom:4px}
.guides{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:16px;margin-bottom:16px}
.gcard{background:var(--surface);border:1px solid var(--line);border-radius:12px;overflow:hidden;display:flex;flex-direction:column}
.gcover{height:110px;background:linear-gradient(135deg,var(--navy) 0%,var(--blue) 60%,var(--sky) 140%);position:relative;display:flex;align-items:flex-end;padding:12px 16px}
.gcover::after{content:"";position:absolute;inset:0;background:repeating-linear-gradient(115deg,rgba(255,255,255,.07) 0 2px,transparent 2px 18px)}
.gcard.admin .gcover{background:linear-gradient(135deg,#0B2238 0%,var(--navy) 55%,#2E8B6E 150%)}
.gcover span{font-size:34px;position:relative;z-index:1;filter:drop-shadow(0 2px 4px rgba(0,0,0,.3))}
.gbody{padding:14px 16px;display:grid;gap:8px}
.gbody h3{font-size:17px}
.gbody p{margin:0}
.aud{font-size:12px;font-weight:600;color:var(--accent)}
.chap{margin:0;padding-inline-start:18px;columns:2;column-gap:18px;font-size:13px;line-height:1.8}
.qhelp{margin-bottom:16px}
.gframe{border:1px solid var(--line);border-radius:12px;background:var(--surface);padding:10px;display:grid;gap:8px}
.gframe iframe{width:100%;height:78vh;border:1px solid var(--line);border-radius:8px;background:#fff}
a.btn{text-decoration:none;color:inherit;display:inline-block}
@media (max-width:760px){
  body{font-size:15px}
  .brand h1{font-size:16px}
  .who{width:100%;margin-inline-start:0}
  .who .nm{max-width:40vw;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
  .tile .v{font-size:22px}
  .filters input[type=search]{width:100%}
  .filters select{flex:1 1 140px}
  .modal header,.modal .body,.modal footer{padding-inline:12px}
  .scrim{padding:8px}
  .modal,.modal.wide{width:100%}
  .chap{columns:1}
  .lpair{grid-template-columns:1fr}
  .hb{grid-template-columns:minmax(70px,100px) 1fr 34px}
  .sectitle{flex-wrap:wrap}
  .two{grid-template-columns:1fr}
  .guides{grid-template-columns:1fr}
}
@media (max-width:420px){.tiles{grid-template-columns:repeat(2,minmax(0,1fr))}.grid{grid-template-columns:1fr}}
@media print{.mast,.tabs,.foot,.filters,.btn,.skip{display:none!important}body{background:#fff}.tablebox{overflow:visible;border:0}}
/* ---- 4.1 service portal: request form, sent requests, timeline, notes and attachments, rating */
.sr{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0;padding:0;margin:-1px}
.nbadge{display:inline-block;min-width:18px;padding:0 5px;margin-inline-start:4px;border-radius:999px;background:var(--bad);color:#fff;font-size:11px;line-height:18px;text-align:center}
.tbtn{text-align:start;cursor:pointer;font:inherit;color:inherit}
.tbtn:hover{background:var(--surface2)}
.tbtn[aria-pressed="true"]{outline:2px solid var(--tc,var(--accent));outline-offset:-2px}
.pform{display:grid;gap:14px;max-width:900px}
.panel.narrow{max-width:520px;display:grid;gap:10px}
.kpick{border:0;padding:0;margin:0;min-width:0}
.kpick legend,.lbl{font-size:12px;font-weight:600;color:var(--muted);margin-bottom:6px;padding:0}
.kopts{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:10px}
.kopt{display:flex;flex-direction:column;gap:4px;border:1px solid var(--line);border-radius:10px;padding:12px 14px;cursor:pointer;background:var(--surface);position:relative}
.kopt input{position:absolute;opacity:0;pointer-events:none}
.kopt b{font-size:15px;color:var(--fg)}
.kopt.on{border-color:var(--accent);box-shadow:0 0 0 1px var(--accent) inset;background:var(--infoBg)}
.kopt:focus-within{outline:2px solid var(--accent);outline-offset:2px}
.svcinfo{display:grid;gap:8px;background:var(--surface2);border:1px solid var(--line);border-radius:8px;padding:10px 12px}
.svcinfo > div > span{font-size:11px;color:var(--muted)}
.svcinfo p{margin:2px 0 0}
.svcinfo .calc{background:transparent;border:0;padding:0}
.ro{background:var(--surface2);border:1px solid var(--line);border-radius:6px;padding:7px 10px;min-height:34px}
.ro.pre{white-space:pre-wrap;overflow-wrap:anywhere}
.flist{list-style:none;margin:6px 0 0;padding:0;display:grid;gap:4px}
.flist li{overflow-wrap:anywhere}
.flist a{color:var(--accent);font-weight:600}
.danger-t{color:var(--bad)}
.err-t{color:var(--bad)}
.uprow{display:grid;grid-template-columns:minmax(0,1fr) 140px auto;gap:8px;align-items:center;font-size:12px;margin-top:6px}
.uprow .nm{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.uprow progress{width:100%;height:8px;accent-color:var(--accent)}
.tl{list-style:none;margin:0;padding:0;display:grid;gap:0}
.tl li{display:grid;grid-template-columns:130px minmax(0,1fr);gap:10px;padding:6px 0 6px 0;border-inline-start:2px solid var(--line);padding-inline-start:12px;position:relative}
.tl li::before{content:"";position:absolute;inset-inline-start:-6px;top:11px;width:10px;height:10px;border-radius:50%;background:var(--surface);border:2px solid var(--accent)}
.tl li.ev-cancelled::before{border-color:var(--grey)}
.tl li.ev-rated::before{border-color:var(--ok)}
.tl-at{font-size:12px;color:var(--muted)}
.tlbox summary{cursor:pointer}
.tlbox[open] summary{margin-bottom:8px}
.portal-src{color:var(--fg)}
.thread .tcols{display:grid;grid-template-columns:minmax(0,3fr) minmax(0,2fr);gap:16px}
.thread h4{margin:0 0 6px;font-size:13px}
.clist{display:grid;gap:8px;max-height:320px;overflow:auto;padding:2px}
.cm{border:1px solid var(--line);border-radius:8px;padding:8px 10px;background:var(--surface)}
.cm.mine{background:var(--infoBg);border-color:transparent}
.cm.int{border-style:dashed;border-color:var(--warn)}
.cm .ch{font-size:12px;display:flex;gap:6px;flex-wrap:wrap;align-items:center}
.cm .cb{white-space:pre-wrap;overflow-wrap:anywhere;margin-top:2px}
.compose{display:grid;gap:6px;margin-top:8px}
.compose textarea{width:100%}
.upl{margin-top:8px}
.upl .hint{margin:6px 0 0}
.stars{color:#D49B00;letter-spacing:1px}
.rating-v p{margin:4px 0 0}
.rate{border:0;padding:0;margin:0;display:flex;gap:2px;justify-content:flex-start}
.rate input{position:absolute;opacity:0;pointer-events:none}
.rate label{font-size:28px;line-height:1;cursor:pointer;color:var(--line);padding:0 2px}
.rate:hover label{color:#D49B00}
.rate label:hover ~ label{color:var(--line)}
.rate:not(:hover) input:checked ~ label{color:var(--line)}
.rate:not(:hover) input:checked + label,.rate:not(:hover) label:has(~ input:checked){color:#D49B00}
.rate input:focus-visible + label{outline:2px solid var(--accent);border-radius:4px}
@media (max-width:760px){.thread .tcols{grid-template-columns:1fr}.tl li{grid-template-columns:1fr;gap:0}}
.trialnote{color:var(--warn);background:var(--warnBg);border-radius:6px;padding:4px 8px}